Privacy Policy
This Privacy Policy explains how Eyfel Parfum Libya collects, uses, stores and protects personal information when you visit this website, contact us, or ask about products and branches.
Last updated: April 19, 2026. This policy is written for a standard customer-facing website and should be reviewed by a qualified legal adviser before launch if you need jurisdiction-specific legal approval.
1. Who We Are
Eyfel Parfum Libya is the customer-facing fragrance website for Eyfel products, branches and support in Libya.
Licensed operating company: MISK ALSHARQ Co. / شركة مسك الشرق المحدودة.
Libyan licence details: activity licence number 401086477, commercial registration number 86477 and tax number 14690, as shown in the Libyan commercial licence document held by MISK ALSHARQ Co.
Contact email: info@eyfel.ly
Phone: +218 91 523 9053
Address: Ibn Al-Wazzan Street, Hay Al-Andalus, Building No. 11.01.2019, Tripoli, Libya.
2. What Information We Collect
We collect only the information needed to operate the website, respond to enquiries and improve customer service.
Information you provide directly
- Name, email address and phone number when you submit the contact form.
- Enquiry topic, message content and preferred language.
- Any information you choose to include in your message, such as product interests, branch enquiries or business partnership requests.
Information collected automatically
- Basic server log information such as IP address, browser type, device type, pages visited, date and time of visit, and referring page.
- Cookie and analytics information if analytics, tag management or advertising tools are enabled in the future.
3. How We Use Your Information
- To respond to customer enquiries and contact form messages.
- To provide information about products, branches, availability and customer support.
- To manage business partnership or customer support enquiries.
- To protect the website, prevent misuse and maintain security.
- To understand website performance and improve navigation, content and customer experience.
- To comply with legal, regulatory, accounting or operational obligations where required.
4. Our Lawful Reasons For Using Information
Depending on where you are located and which privacy laws apply, we may rely on one or more lawful reasons to use personal information:
- Consent: when you submit a form or agree to optional cookies or marketing tools.
- Legitimate interests: to respond to enquiries, operate the website, secure our systems and improve our services.
- Contract or pre-contract steps: when your enquiry relates to a purchase, branch visit, product request or business relationship.
- Legal obligation: where information must be retained or shared to comply with applicable laws or official requests.
5. Cookies And Similar Technologies
Cookies are small files stored on your device. The website may use strictly necessary cookies for security, performance or form functionality. If analytics, marketing pixels, maps, embedded videos or social media widgets are added later, they may use additional cookies or similar technologies.
If non-essential cookies are enabled, the website should display an appropriate cookie notice or consent tool where required. You can also control cookies through your browser settings.
6. Analytics, Advertising And Third-Party Tools
The website may be connected to services such as hosting providers, analytics tools, tag managers, map providers, email services, spam protection tools or social media platforms. These services may process technical data or enquiry data on our behalf.
We do not sell your personal information. We do not intentionally share your contact form details with advertisers. If advertising or remarketing tools are enabled later, this policy and the cookie notice should be updated before those tools go live.
7. Who We Share Information With
We may share limited information with trusted parties only where necessary, including:
- Website hosting, maintenance and security providers.
- Email, form handling or customer support providers.
- Analytics or performance tools if enabled.
- Professional advisers, insurers, accountants or legal advisers where necessary.
- Authorities, regulators or courts where required by law.
8. International Transfers
Some service providers may store or process information outside Libya, depending on the hosting, email, analytics or technology services used. Where this happens, we aim to use reputable providers and appropriate safeguards where required by applicable law.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose collected, including customer support, business records, security, legal or operational needs.
- Contact form enquiries are normally kept for up to 24 months unless a longer period is needed for an ongoing request, business relationship or legal requirement.
- Server logs are normally kept for a shorter technical period unless needed for security investigation.
- Business records may be retained longer where required for legal, tax, accounting or contractual reasons.
10. How We Protect Information
We use reasonable technical and organisational measures to protect personal information. The live website should use HTTPS/SSL, secure hosting, access controls and monitored email accounts. No website or email system can be guaranteed to be completely secure, so please avoid sending highly sensitive information through the contact form.
11. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete information where there is no valid reason to keep it.
- Object to or restrict certain uses of your information.
- Withdraw consent where processing is based on consent.
- Complain to a relevant data protection authority if you believe your rights have not been respected.
To exercise a privacy right, contact us at info@eyfel.ly. We may ask you to verify your identity before acting on a request.
12. Children
This website is intended for general customers and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.
13. Direct Marketing
We will not send you promotional emails or SMS messages unless you have requested them or otherwise agreed to receive them. If marketing is introduced later, messages should include a clear way to opt out.
14. Third-Party Links
This website may link to external websites, maps, social media pages, product references or partner services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing information to them.
15. Changes To This Policy
We may update this Privacy Policy from time to time to reflect website changes, legal requirements or operational updates. The updated date at the top of this page shows when the policy was last revised.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Email: info@eyfel.ly
Phone: +218 91 523 9053